About Us

At CRSE Group, we see the growth potential when people, places, purpose and profit are all nurtured. We understand the system complexities leadership teams face that create barriers to sustainable results. We support leaders to grow their business.

We are consultants re-imagined; we operate as a social enterprise. We are CRSE Group, committed to igniting the vitality of local communities and nurturing growth.

At CRSE Group our vision is to ignite the vitality of local communities through the creation of shared economic and social value.

Dual Mission

To deliver high calibre business advice and leadership support to socially minded small business, entrepreneurs, government and nonprofits to achieve mission-oriented, viable solutions.

To recruit, train and mobilise unemployed/underemployed professionals to make a meaningful impact in their community whilst continuing their career development.


CRSE Group operates under four key values to instil head and heart leadership in all engagements.




Customer Service

Meet the Team

About the Principal, Carmel Riley

Director and Principal Consultant
BSpPath (Hons), GCertFamTher, EMBA, GAICD

Carmel has delivered professional services to the Gippsland Community for over 18 years. Carmel’s experience spans across private sector, government agencies and not-for-profit organisations across health, community services, education, technology, and sustainability service industries. Carmel has relished her role as a small business mentor across a wide variety of client sectors.  She has worked with wellbeing service providers, creatives, the construction industry, the real estate industry, civil engineering, other professional consulting firms, commercial cleaning providers, the energy sector and for many other small business clients referred to us under the Victorian Chamber of Commerce and Industry Business Recovery and Resilience Mentoring Program.

Carmel resides in West Gippsland with her three school aged children. In 2020, Carmel graduated from an Executive Masters of Business Administration. In 2021, Carmel received her award as a Graduate of the Australian Institute of Company Directors. Carmel holds an additional tertiary background in speech pathology and family sensitive practice, bringing unique lenses and facilitation techniques to the table. She operates under the pillars of respect, accountability, integrity, and customer service, considering these values to be core enablers to successful work practices. With a commitment to inclusiveness, abundance and possibility, Carmel will walk alongside an organisation, providing safe space to acknowledge the past, explore the present and define the future. 

Carmel's work has been recognised through:

  • Nomination for 2021 Gippsland Business Awards – Business and Professional Services
  • Nomination for 2020 Victorian Multicultural Commission Award for Business Excellence
  • Winners Group United Nations International Women's Day Competition 2020
  • Nomination for 2019 Telstra Business Woman of the Year, Social Enterprise Category
  • Nomination for Vice-Chancellor Award at Queensland University of Technology as an instrumental partner in the establishment and development of a strategic social enterprise engagement model


  1. Flexible and creative approaches to quality outcomes
  2. Authentic conversation
  3. People and culture are at the heart of everything I do

When she is not running CRSE Group she runs a small community-based dance program, you can find out more about this here.

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Ibraheem Bahiss

Associate Consultant – Research & Evaluation
LLB, BA (Hons), LLM (Hons)

Ibraheem has over eight years’ experience in evaluation and research at various organisations. As an Associate Consultant with CRSE Group, he has been involved in several projects providing strategic, governance and evaluation advice to businesses and not-for-profit organisations. At CRSE Group, Ibraheem follows his passion in research, evaluation, and governance.


  1. Build on my research and evaluation experience in the Australian context
  2. Apply new and innovative policy and evaluation methods to achieve systemic change 
  3. Working with a diverse range of successful leaders in the business and not-for-profit sectors
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Derya Deniz Demirol

Associate Consultant – Community Engagement

Derya worked as a lawyer and mediator in Turkey for 15 years. She moved to Australia in 2017, initially working with the CALD community as a volunteer. This enabled Derya to develop a network, leading to employment as a consultant, community connector and bicultural worker. As a new migrant, she has a strong understanding of the challenges faced and can empathise with immigrants. Derya is engaged by CRSE Group as an Associate Consultant and is also employed as a JVES Employment Mentor for AMES Australia and at LCHS as a Community Employment Connector.  Derya resides with her family in West Gippsland. 


  1. To work in a friendly environment 
  2. To understand individual community members and ask questions according to their needs
  3. To see the community and opportunities that exist to support my career goals as a mediator in social responsibility projects  
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Robin Raj

Associate Consultant
BBM, MBA, MTeach (pursuing)

Robin is an MBA with 16 years’ work experience and has held positions at companies like DELL Computers, Ocwen LLC, and in educational institutions as Assistant Professor of Business Administration. Passionate in the field of Instruction Design and subjects of Business, Finance and Corporate Governance, he has taught students for a period of 6 years before migrating to Australia. Robin is living with his family in West Gippsland and is engaged by CRSE Group as an Associate Consultant specialising in training and development. He is also currently the Program Officer at Warragul Community House.


  1. To serve the community using my diverse range of professional skills  
  2. To educate people in what really matters for their personal and professional growth
  3. To be part of an organisation that upholds ethics and values integrity
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Jo-Anne Kamphuis

Executive Assistant & Operations Support Officer

Jo-Anne has over 20 years’ experience in executive administration where she has accumulated skills across several industries, including social enterprise, business consulting, construction, road research, automotive and real estate. She brings positivity and energy to the workplace. Jo-Anne resides with her husband and teenage son in West Gippsland. Over the years Jo-Anne has been an active volunteer in her community.


  1. Working in a business that values and demonstrates integrity and ethical practices
  2. Being a part of a business that  encourages flexible hours alongside work-life balance
  3. To work in a friendly, motivated, and supportive team environment
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Sylvia Pongracic

Associate Consultant – Data Analyst
BForSc(Hons), MSTC, PhD, GradCert Melb Business School

Silvia is a talented leader and manager with significant experience in private industry and research organisations. Silvia has a passion for converting leading edge research into practical applications that can assist communities, individuals, and businesses to flourish.   With postgraduate qualifications in environmental science Silvia is also focused on excellent environmental outcomes for society particularly in relation to  ensuring environmental sustainability, adaptation to changing environments and the bio economy.  Silvia resides with her family in West Gippsland and is an active volunteer in the community.


  1. Contributing to an organisation that gives back to society, being part of a social enterprise
  2. Helping deliver the best outcomes to our clients
  3. Being part of a dynamic and forward-thinking team
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Kirsten Finger

Associate Consultant – Senior Project Officer
B.N., Gd.Dip.Nrsg (Emerg), D.A.P.S. (Dux), SCA (Salesforce Certified Administrator)

Kirsten is one of the co-founders of Olivia's Place, holding the role of General Manager of Operations until late 2021, she has now moved into a volunteer role. Kirsten is a Registered Nurse with qualifications specialising in Emergency and Intensive Care Nursing and worked as a qualified ALS Paramedic for almost 14 years. Kirsten is also the Director of Digital Consultants, a consultancy specialising in the non-profit space and working with charity leaders and founders. She is engaged by CRSE Group as an Associate Consultant who brings empathy and understanding to the early non-profit space. Kirsten resides in West Gippsland with her husband and four children. 


  1. Truly flexible and welcoming workplaces
  2. Enabling businesses and charities to work smarter, not harder, through process automation and digital uplift
  3. Seeing the bigger picture, but not getting overwhelmed by the size - breaking things down into small, manageable tasks to achieve long term goals.
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Mursal Farotan Khashy

Associate Consultant – Research Assistant

Mursal is the Founder and President at the For Afghan Women organization. She is an entrepreneur, has 5 years of working experience as an administrator and is currently studying a Masters of Business at RMIT. Mursal is also a Shout-out program speaker at CMY. She has the passion to assist other women achieve their educational goals regardless of their circumstances and inspire them through sharing her story and motivational topics.  She also brings her talent and passion for decoration to decorate and set up events. 


  1. Building on and applying my skills and experience in a meaningful way 
  2. The opportunity to support the CRSE evaluation and strategic team, and to build my own organisation in the future 
  3. Having a mentor that I can seek guidance from and enhance my learning
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Mark Breyley

Associate Consultant – Senior Project Officer
BE(mech) Hons, GradDipOpMgmt, CertIV Business(HR), CertIV (Training & Assessment)

Mark has a passion for flourishing communities, where wellbeing, social justice and sustainability are enjoyed by all people, including future generations. Working towards this vision, Mark applies accumulated skills and experience from many roles, in manufacturing, supply chain, education and training, faith-based organisations and consulting. He focuses on for-purpose organisations, community, and service providers, especially where transformation or leadership development are required. Mark and Rose enjoy nature photography, bushwalking, and time with family and grandkids.


  1. Enabling community organisations to fulfill their objectives
  2. Empowering leaders to develop their team’s capability
  3. Leveraging the skill and experience that I have been given
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Arfa Khan

Associate Consultant
MPolSci, PGDipComm, MPhilComm

Arfa has worked in academics, journalism, public relations, and the social welfare sector. She has expertise in research, planning, and implementation of projects. Since 2015, Arfa has been serving as President of the United Muslim Sisters of Latrobe Valley. She is a member of the Latrobe Health Assembly, Latrobe City Cultural Diversity Advisory Committee, and the Victorian Police Multicultural Taskforce. Arfa moved to Australia in 2009 and has lived in Gippsland since 2012. She is also a volunteer in the areas of interfaith dialogue, women's empowerment, children's welfare, and youth education.


  1. To interact with community representatives, change agents and leaders to empower and motivate them to make positive and healthy changes personally and professionally
  2. To  encourage community members, stakeholders, and leaders to work together responsibly to achieve successful interactions  and outcomes
  3. Facilitation is the practice of offering leadership without taking control  of the situation but also listening with empathy and learning , this also enables my learning and upskilling my knowledge along the process
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Shae Wissell

Associate Consultant
Doctoral Candidate B. App. Sc. (Speech Path) MHA/MPH

Shae trained as a speech pathologist and then completed a master’s degree in Public Health and one in Health Administration.  Her passion for working in public health and empowering people with dyslexia led her to establish the Dear Dyslexic Foundation. She is an author, a Doctoral Candidate with La Trobe University researching the impact of dyslexia in the workplace,  a Podcaster and Keynote Speaker.  Shae Wissell is the CEO, Founder and Executive Director of the Dear Dyslexic Foundation (DDF) and is engaged as an Associate Consultant for CRSE Group.


  1. Empowering neurodivergent young people and adults to reach their full potential
  2. Translating research into evidence informed policy and practice that creates system change
  3. Living my true authentic life
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Elizabeth Kelly-Dalgety

Associate Consultant - Research and Evaluation
BA(Psych), PGDipAppPsych, MPsych(Hth), MAPS

Elizabeth is a psychologist specialising in program design, research, and evaluation. Over the past 20 years Elizabeth has built a rewarding and diverse career supporting organisations in the health, community, and not-for-profit sectors to improve service delivery and outcomes to people in their care. A supporter of participatory practices, Elizabeth enjoys working closely with organisations to co-design and evaluate programs that respect the complexities of the communities in which they interact.

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Rachel Swain

Associate Consultant – Senior Project Officer

Rachel is an MBA qualified Senior Leader with over 20 years’ experience leading teams, reinventing capability, and automating delivery within dynamic financial services environments.

Rachel has strong executive stakeholder communication and influencing capabilities, known for taking complex themes and translating into meaningful outputs.

Rachel's passion is people leadership, where her collaborative and open approach, high social and emotional intelligence and genuine interest in team members translates to a culture of trust and shared purpose.

Rachel lives in Brisbane with her partner Steve and is an active participant and volunteer at her local Parkrun and Triathlon Clubs.


  1. I care about value exchange, that I create value and deliver value
  2. Working in a purpose led environment
  3. The opportunity to demonstrate transferable skills
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Aisha Alim

Associate Consultant – Senior Project Officer
B.Ed. (Hons), Dip. L.C., Accredited DISC Advanced consultant & facilitator

Aisha is a highly motivated coach, consultant, and facilitator with over twenty-five years’ experience in leadership, personal growth, and development. With the ability to quickly develop a positive rapport with clients and a proven track record in helping clients live authentic, happy lives and get the most out of their business. She has recently specialised in human behavioural profiling using DISC Advanced tools. Aisha is also a published author, and she has written and delivered multiple empowerment programs. Aisha loves public speaking and facilitating workshops. She resides in Traralgon and is also an active hockey umpire and dance teacher.


  1. Using DISC to help clients improve communication, workplace relations and profitability
  2. Leadership and being part of an authentic team
  3. Working with professionals who want to give back to their community
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Interested in working with us then we would love to hear from you! Contact us here. Learn more from Robin Raj about what it is like to be a member of the CRSE Group team click here.
Contact us to learn more about how we can support you or your business.

P 0409 214 202
E admin@crsegroup.com

ABN 78 650 895 579

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Acknowledgement of Country
CRSE Group acknowledges the traditional Custodians of the Land on which we each operate, and recognise the continuing connection to Lands, Waters and Community. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

CRSE Group operates as a social enterprise for inclusive leadership.
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